Warehouse Manager - Jumia (Full Time)

Jumia is a leading e-commerce platform in Africa. It is built around a marketplace, Jumia Logistics, and JumiaPay. The marketplace helps millions of consumers and sellers to connect and transact. Jumia Logistics enables the delivery of millions of packages through our network of local partners.

JumiaPay facilitates the payments of online transactions for Jumia's ecosystem. With over 1 billion people and 500 million internet users in Africa, Jumia believes that e-commerce is making people's lives easier by helping them shop and pay for millions of products at the best prices wherever they live. E-commerce is also creating new opportunities for SMEs to grow, and job opportunities for a new generation to thrive.

With over 5,000 employees in more than 10 countries in Africa, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact in Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. 

Main Responsibilities

  • Manage the warehouse operations and teams, including: Inbound, Inventory and Outbound
  • Create KPI’s and implement simple systems for evaluating and improving performance
  • Use order life analysis to monitor end-to-end warehouse process and improve operational efficiency. 
  • Setup and continuously improve warehouse operations processes
  • Design dashboards to easily identify bottleneck areas of the operational processes
  • Oversee daily reporting on Incidents/Change/Problem tickets and SLA status
  • Monitor the queues closely to identify anomalies and thus improve customer satisfaction
  • Ensure the timely scan at all the legs and updating in systems for movement as transferable unit
  • Liaise with the technical teams as well as the local teams on all matters related to warehousing systems 
  • Controlling Losses from Warehouses
  • Controlling Out-of-Stock (OOS)

Required Skills & Qualifications

  • Proven experience in warehousing and/or logistics 
  • ​7/9 years of experience in warehousing 
  • Experience in operational management and/or e-commerce operations 
  • Enthusiastic and interested in operations and technology
  • Team player, able to build trust with people quickly and resolve conflicts when needed
  • Proactive and has a passion to be on the field
  • Has good problem solving and analysis skills
  • Flexible and adapts easily with rapidly changing working schedules
  • Organized and detail oriented
  • Effective communications skills, including presentations skills

We Offer 

  • A unique experience in an entrepreneurial, yet structured environment
  • A unique opportunity of having strong impact in building the African ecommerce sector
  • The opportunity to become part of a highly professional and dynamic team
  • An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders