Account Manager - Jumia Food (Full Time)

Who we are

Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers.

Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery.

With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey!

We are currently looking for talented people with a passion for emerging markets and Africa to join our team and embark on our exciting journey. 

Responsibilities

Jumia Food is an online food ordering site that allows consumers to conveniently order meals of their choice from their preferred restaurants, and have them delivered straight to their home / office.

In particular, you will:

  • Leverage prospecting skills and relationships to build partnerships with franchisees of the most important restaurant chains
  • Drive expansion of existing clients as well as generating new business at prospect chains
  • Manage contract negotiations aimed at establishing the foundation of a strong working relationship with our restaurant partners, including sustainable economics for both parties
  • Clearly communicate the value of Jumia Food and its newest products to prospects
  • Work closely with the Marketing Department with marketing requests
  • Negotiate attractive deals/combos with partner restaurants for the benefit of our customers (ie.during annual Black Friday campaign)
  • Educating new vendors on the importance of Jumia Food’s operational procedures and standards,ensuring they are always respected
  • Equipping and training new vendors on Jumia Food’s order processing and management tools (through the management of the Vendor Service Associate)
  • Ensuring that Jumia Food is paid its due commission on time (through management of the Cash Collection Officer)
  • Monitoring vendor performance and implementing operational improvement plans for restaurants, where necessary

Required Skills & Qualifications

  • Minimum 5 years of professional experience with at least 2 year of experience in a client facing role that includes new business acquisition
  • Ability to have a 'sixth sense' when it comes to partnerships and that leads you to effortlessly navigating multiple partner engagements
  • Ability to think strategically and analyze restaurant needs to both unlock opportunities and creatively problem-solve
  • An intuition for people. You're spending the majority of the time working with various internal and external teams, building and really cultivating new relationships with potential and existing partners and within all parts of an organization
  • Eagerness to get into the details, ability to go above and beyond

We Offer

  • A unique experience in an entrepreneurial, yet structured environment
  • A unique opportunity of having strong impact in building the African ecommerce sector
  • The opportunity to become part of a highly professional and dynamic team
  • An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders