Customer Service Agent - Jumia (Full Time)

Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers.

Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery.

With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey!

 

Main Responsabilities 

  • Perform informal and formal needs assessments for each customer to recommend appropriate goods and services
  • Develop a rapport with customers, demonstrating a friendly and helpful manner to put them at ease
  • Maintain a neat and clean appearance to represent a positive image of the company and its brand at all times
  • Foster a positive and pleasant working relationship with members of the customer service sales team
  • Familiarize yourself with current information about services and products available for customers
  • Accurately record customer demographics, sales orders, or other information digitally or in written form

 Qualification

  • 2+ years of customer service or sales experience preferred
  • Ability to cooperate with and support other members of customer service team
  • Strong verbal communication skills
  • Willingness to interact daily with customers from a wide range of cultures and backgrounds
  • Must be comfortable working independently
  • Good sense of organization and keen attention to detail
  • Knowledge of customer service best practices and desire to participate in trainings and professional development
  • Ability to perform well in a fast-paced working environment

 

We offer

  •  A unique education in launching and scaling new internet concepts ;
  •  Become part of a highly professional and dynamic team working around the world ;
  •  An attractive salary package ;
  •  An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures .