HR Business Partner - Jumia Logistics (Full Time)

Jumia is a leading e-commerce platform in Africa. It is built around a marketplace, Jumia Logistics, and JumiaPay. The marketplace helps millions of consumers and sellers to connect and transact. Jumia Logistics enables the delivery of millions of packages through our network of local partners.


JumiaPay facilitates the payments of online transactions for Jumia's ecosystem. With over 1 billion people and 500 million internet users in Africa, Jumia believes that e-commerce is making people's lives easier by helping them shop and pay for millions of products at the best prices wherever they live. E-commerce is also creating new opportunities for SMEs to grow, and job opportunities for a new generation to thrive.


With over 5,000 employees in more than 10 countries in Africa, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact in Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. 




Main responsibilities:

As HR Business Partner, you are responsible for the tactical execution of HR policies and strategic initiatives within Jumia Services. On a daily basis, you will be assisting managers and employees with HR activities and compliance. Your responsibilities will include, without being limited to: 

  • Admin and compliance:
    • Ensures admin processes are running smoothly
    • Ensures admin requests are treated according to agreed SLAs
    • Ensures Jumia Services works under established guidelines and controls
    • Challenges and controls variable payroll elements
  • Development:
    • Identifies needs, builds training plan and delivers appropriate trainings;
    • Builds adapted hiring processes and tools for mass and single recruitments;
    • Delivers people processes to ensure employee capabilities meet current and future standards;
    • Identifies talents and builds succession planning;
    • Provides technical expertise and policy guidance in talent management (strategic staffing, performance management & career development, learning & development) and effective staff-management relationship;
    • Uses data analysis to influence strategic decisions and to address organizational challenges to talent management;
    • Promotes and coordinates initiatives that support organizational change;
    • Promotes the organizational goals for gender equity and geographic diversity;
    • Drives the achievement of HR results by leveraging resources, developing performance standards and results in planning and monitoring;
  • Work environment:
    • Implements satisfaction/motivation barometers, measures and acts accordingly
    • Organizes appropriate events to strengthen sense of belonging
    • Ensures safety and security at work 
  • Coaching and advice:
    • Improves the performance of others by empowering a strong leadership and coaching culture;
    • Works closely with leadership to build, implement and enforce the HR initiatives (policies, programs, processes ...);
    • Conducts onboarding and exit interviews and shares feedback with partners to identify trends and risks;
    • Provides guidance and direction to employees with emphasis on maintaining a high performing work environment;
    • Meets with managers and employees to discuss issues and provides guidance on resolving them;
  • Continuous improvement:
    • Promotes feedback mechanisms for employees to influence the continuous improvement of HR services and processes;
    • Ensures HR practices are aligned with business needs and makes recommendations to HR leadership when changes are appropriate;
    • Provides input to the design and development of company-wide HR initiatives and ensures they are aligned with business needs; 




Required skills & qualifications:

  • Acts as a trusted partner and advisor to managers and staff globally on all HR matters;
  • Outstanding communication, coaching, influencing and interpersonal skills with the ability to work effectively with people at all levels of the organization; 
  • Ability to work in a collaborative manner and diagnose problems and identify and drive appropriate solutions;
  • Passionate, wants to make a difference in the organization; 
  • Approachable and responsive, able to connect with employees at all levels
  • Strong customer service focus
  • Supportive team player with a strong drive to create a positive work environment
  • Ability to diffuse a tense situation 
  • Applies solid judgment ensuring integrity, compliance & confidentiality
  • Strong interest in innovative HR solutions and process improvement 
  • Understanding of HR concepts and principles with expertise in operations management
  • Detailed-oriented with excellent organizational & documentation skills
  • Proponent of the segmented HR model, understands the benefits 
  • Familiarity in supporting change management processes
  • Talent to manage multiple priorities simultaneously - orientated on results - while retaining all information
  • Bias for action, strong work ethic, and desire to achieve excellence
  • Minimum 5 years' experience in HR 
  • Bachelor's degree in business administration, Human Resources or related field is required
  • Excellent knowledge of English and Arabic (verbal and written) is required, an additional language is a plus; strong communication skills are critical
  • Thorough working knowledge of MS Office, e.g. solid and sound Excel knowledge




We offer:

  • A unique experience in an international, entrepreneurial, yet structured environment
  • An unparalleled personal and professional improvement as our longer-term objective is to train the next generation of leaders for our future internet service lines
  • The opportunity to be part of a team full of talented people with the best backgrounds