JForce Network Manager (Full Time)

Jumia is a leading e-commerce platform in Africa. It is built around a marketplace, Jumia Logistics, and JumiaPay. The marketplace helps millions of consumers and sellers to connect and transact. Jumia Logistics enables the delivery of millions of packages through our network of local partners. JumiaPay facilitates the payments of online transactions for Jumia's ecosystem. With over 1 billion people and 500 million internet users in Africa, Jumia believes that e-commerce is making people's lives easier by helping them shop and pay for millions of products at the best prices wherever they live. E-commerce is also creating new opportunities for SMEs to grow, and job opportunities for a new generation to thrive.

With over 5,000 employees in more than 10 countries in Africa, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact in Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation.


JForce associate will support the head of Jforce in the growth, onboarding and mentoring of J-Force ambassadors. He will also assist in the operational excellence needed in Jforce. Most of the relationship with Jforce Ambassador will happen by phone. 


Main Responsibilities:

  • Identification and recruitment of new Agents in your given location through offline activation, foot on the ground actions (e;g door to door, university activation, etc 
  • Support recruited agents to place orders on Jumia platform.
  • Train agents on all Jumia & JForce dimensions (eg delivery timeline, how to place an order, how to track the order, etc.
  • Organize end to end mega training (100 to 200 agents) in T1/2/3 cities
  • Drive performance within your network of agents (drive sales and activation).
  • Manage relationship with agents (e.g weekly meetings, weekly commercial actions on the ground)
  • Lead communication channels with your network of consultant (i.e sharing deals on whatsapp)
  • Drive Insights on best recruitment practices and channels
  •  Daily reports on the performance vs target and action to be taken during the week
  • Propose innovative processes involving marketing push and communication channels to improve delivery on growth objectives 
  • Handling special requests and complaints of Jforce agents  


Required Skills & Qualifications

Basic Requirements

  • Strong interpersonal skills to motivate, convince & train agents to place orders through Jumia

  • Very strong sales skills to lead negotiation and deliver on objectives

  • Fast learner and well organized

    Resistant to stress

    Performance-driven, action & result oriented

    Very independant with a strong ability to go further than the expections 


Expected Personal and Technical Skills

  • An ideal candidate would possess significant (1 to 2 years) experience in offline sales & building offline networks (e.g agencies)

  • Tracking sales record.

  • As a whole , we expect someone passionate , creative and able to work afficiently. We expect a leader



We Offer

  • A unique experience in an entrepreneurial, yet structured environment
  • The opportunity to become part of a highly professional and dynamic team working around the world
  • An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures
  • Competitive compensation