Logistics Manager, Bulky Operations - Jumia (Full Time)

Who we are

Jumia is Africa's leading internet group, with already over 3,000 employees in more than 20 African countries and huge successes such as Jumia, Jumia Travel, Jumia Food, Jumia Deals, Jumia House, Jumia Jobs and Jumia Services. It is led by top talented leaders offering a great mix of local and international talents and is backed by MTN, Millicom, Rocket Internet, Axa, Orange, Goldman Sachs & CdC.

Jumia Services is the Logistics Marketplace company of Jumia. The mission of Jumia Services is to create a connected and integrated network of service providers, which addresses in the best cost/quality ratio the needs of millions of sellers and customers of Jumia. Our vision is to simplify and expand the accessibility to e-commerce products and services in a convenient and trustworthy way to our customers with focus on technology, community management of logistics marketplace and managing operational quality.

Africa is one of the fastest growing economies in the world, offering excellent opportunities in a vibrant and booming environment. Its economic growth has enabled innovative businesses to flourish and this is where Jumia steps in.

We are currently looking for talented people with a passion for emerging markets and Africa to join our team and embark on our exciting journey.


This position will play a crucial role in the implementation and execution of our comprehensive end-to-end Fufillment Strategy for Large items. The Logistics Manager is a key member of the Fulfillment and Logistics team and plays a crucial role 1) driving world-class fulfillment and logistics excellence, and 2) managing third party vendor performance at a regional level.

In particular you will:

  • Strategically plan and manage JL logistics, NW operations, first mile transportation and last mile customer services
  • Manage and drive a culture of continuous improvement around KPIs for both internal staff and 3PL collagues (daily, weekly, monthly)
  • Keep tracking of quality, quantity, SLA fulfillment, transport costs and efficiency
  • Directing, optimizing and coordinating full order cycle
  • Develops, implements, and manages operational and financial KPls
  • Develop and implement transportation strategies that results in maximum utilization of company assets with minimum cost.
  • Monitor all inbound and outbound shipments, provides problem-solving resolutions and solutions.
  • Develop metrics and vendor scorecards to measure and improve overall performance

Professional Skills & Qualifications

  • Bachelor’s degree business, supply chain, operations, management, or engineering
  • 8 years minimum experience managing Logistics in a fast paced environment (Consumer Goods preferred, but NOT essential)
  • 3+ years’ experience managing outsourced 3PL services
  • Strong cost budgeting & cost saving track record
  • Proven experience in improving operations (scorecarding, gap analysis, driving high standards etc) 
  • Strong knowledge of Lean principles

We Offer

  • A unique experience in an entrepreneurial, yet structured environment
  • A unique opportunity of having strong impact in building the African ecommerce sector
  • The opportunity to become part of a highly professional and dynamic team
  • An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders