Business Development Manager - Jumia (Services)

Jumia is a leading e-commerce platform in Africa. It is built around a marketplace, Jumia Logistics, and JumiaPay. The marketplace helps millions of consumers and sellers to connect and transact. Jumia Logistics enables the delivery of millions of packages through our network of local partners. JumiaPay facilitates the payments of online transactions for Jumia's ecosystem. With over 1 billion people and 500 million internet users in Africa, Jumia believes that e-commerce is making people's lives easier by helping them shop and pay for millions of products at the best prices wherever they live. E-commerce is also creating new opportunities for SMEs to grow, and job opportunities for a new generation to thrive.

With over 5,000 employees in more than 10 countries in Africa, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact in Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation.  

Job Objective:

The Business Development Manager will report to the Head of Sales with primary responsibilities to develop and maintain business relationships with customers and prospects for third party logistics solutions in addition to selling Jumia’s full portfolio of services.


  • Manage sales agents to maximize sales revenues and meet the business objectives.

  • Develop procedures for converting target clients sustainably based on best practices.

  • Develop and implement plans to deliver sustained growth in client base and revenue for the suite of services.

  • Manage the lead generation, conversion, and activation/onboarding process for new clients from existing markets and new markets.

  • Establish personal contact and rapport with influencers, decision-makers and aggregators.

  • Lead client onboarding, refresher training programs in addition to other engagement activities to increase revenue from existing clients.

  • Develop and execute client retention programs and activities.

  • Collaborate with marketing and commercial teams to ensure Jumia logistics is featured in Jumia events to generate leads and drive increased revenue.

  • Researching organizations and individuals to find new opportunities.

  • Develop proposals and quotes in line with the pricing strategy.

  • Report on sales progress against targets and lead execution of the gap-closing intervention.

  • Report on sales progress against targets and lead execution of the gap-closing intervention.

  • Represent the sales team and present sales plans and situation in regular meetings

  • End to end participation on all team structure hiring, training and performance management

  • Development and building of team morale and coerciveness

  • Responsible for the cascading, monitoring and execution of team KPIs in line with business strategy

  • Leading, coaching, developing and supervising the efforts of junior staff

  • Active involvement in the development of functional/industry practices

Qualification and Experience:

  • A completed master’s degree from an accredited university; An MBA, Business Management degree or relevant

  • Proficient in Microsoft Office – Excel, PowerPoint, Word, Email, Internet etc.

  • Proficient in Google Office Suite – Google Drive, Google Sheets, Google Docs, Gmail, etc.

  • Excellent analytical skills – assess, design and sell a given solution

  • Minimum 3 years sales experience within the transportation/logistics industry

  • Strong knowledge base of the industry and marketplace

  • Proven experience in prospecting and developing new business

  • Strong sales background and capability.

We Offer

  • A unique experience in an entrepreneurial, yet structured environment

  • The opportunity to become part of a highly professional and dynamic team working around the world

  • An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures

  • Competitive compensation