Head of Operational Excellence-Jumia (Full Time)

Jumia is a leading e-commerce platform in Africa. It is built around a marketplace, Jumia Logistics, and JumiaPay. The marketplace helps millions of consumers and sellers to connect and transact. Jumia Logistics enables the delivery of millions of packages through our network of local partners.

JumiaPay facilitates the payments of online transactions for Jumia's ecosystem. With over 1 billion people and 500 million internet users in Africa, Jumia believes that e-commerce is making people's lives easier by helping them shop and pay for millions of products at the best prices wherever they live. E-commerce is also creating new opportunities for SMEs to grow, and job opportunities for a new generation to thrive. With over 5,000 employees in more than 10 countries in Africa, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders.

Jumia is committed to creating sustainable impact in Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. 

 

 

Main Responsibilities 

  • Setting best in class processes to ensure great customer and seller experience within best cost efficiency including full implementation and regular trainings
  • Participate in implementing lean management practice across Jumia Services
  • Participate in technology development by giving constant feedback on requirement for Warehouse & Logistics operations.
  • Monitoring of 5S practices and Material handling
  • Regular audit of data on JS processes
  • Strong Project Management background with demonstrated success in Continuous Improvement and/or business Value Streams.
  • Mitigate any likely risks in SCM Processes / Practices and Customer experience

 

 Required skills &Qualification

  • Bachelor’s Degree or equivalent work experience plus a minimum of 2 – 5 years’ experience in lean manufacturing environment with experience leading or being a key contributor to a lean transformation initiative required.
  • Experience in the area of Logistics / Customer Service / Account management/SCM in online or offline retail formats / FMCG companies.
  • Highly motivated, customer-obsessed, flexible to deal with constantly changing demands to drive improvements on behalf of Jumia customers in a fast-paced production environment.
  • Passionate about e-commerce and operations in Africa.

 

 

We Offer:

  • A unique experience in an entrepreneurial, yet structured environment
  • A unique opportunity of having strong impact in building the African ecommerce sector
  • The opportunity to become part of a highly professional and dynamic team
  • An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders