Regional Project Lead - Vendor Experience



Projects Associate - Vendor Experience


Who we are

Jumia is a leading e-commerce platform in Africa. It is built around a marketplace, Jumia Logistics, and JumiaPay. The marketplace helps millions of consumers and sellers to connect and transact. Jumia Logistics enables the delivery of millions of packages through our network of local partners. 


JumiaPay facilitates the payments of online transactions for Jumia's ecosystem. With over 1 billion people and 500 million internet users in Africa, Jumia believes that e-commerce is making people's lives easier by helping them shop and pay for millions of products at the best prices wherever they live. E-commerce is also creating new opportunities for SMEs to grow, and job opportunities for a new generation to thrive.


With over 5,000 employees in more than 10 countries in Africa, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact in Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation.


Main Responsibilities

• Lead key projects across that vendor experience levels are optimized and are best-in-class across our markets; positioning Jumia as the preferred partner of choice for e-commerce, on-demand and payment services.
• Develop a thorough understanding of vendor experience enhancements required at country andfunctional leadership level; undertake feasibility assessments and where relevant, roll out through clearly defined project milestones.
• Define the vendor communications and training toolkit that is easily adaptable across markets
• Ensure regular audit and quality control touchpoints are undertaken to ensure continuous improvement of vendor experience.


Required Skills & Qualifications

• A Bachelor’s degree in business management, engineering or social sciences
• 1- 3 years of operations experience in a similar capability; with core expertise in project management


Expected personal skills:

• Demonstrated ability to problem-solve and deep-dive on complex challenges; leveraging on data
as a key parameter for decision-making
• Stellar project management and execution skills to navigate project milestones end to end
• Strong influencer, leveraging on clear and concise communication (both verbal and written) to
manage relevant stakeholders across multiple functions and markets


We Offer

● A unique experience in an entrepreneurial, yet structured environment
● The opportunity to become part of a highly professional and dynamic team working around the world
● An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures