Customer Service Agent - Jumia (Full Time)

Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers.

Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery.

With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey!


Main Responsabilities 

  •       Assist Selling processes for our customers and generate additional Sales;
  •       Coordinate information to customers browsing our websites during store discovery, order and checkout. Including after sales support;
  •       Perform phone conversation with customers to answer their questions, provide information and advise them;
  •       Handle special requests and complaints of customers;
  •       Collect and store useful data within our backend system;
  •        Ensure follow up through emails, phone or any required means .


Required Skills & Qualifications 

  • Fast learner ;
  • Well organized ;
  • Resistant to the stress .


We offer

  •  A unique education in launching and scaling new internet concepts ;
  •  Become part of a highly professional and dynamic team working around the world ;
  •  An attractive salary package ;
  •  An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures .