Network and system administrator - Jumia (Full time)

Jumia is a leading e-commerce platform in Africa. It is built around a marketplace, Jumia Logistics, and JumiaPay. The marketplace helps millions of consumers and sellers to connect and transact. Jumia Logistics enables the delivery of millions of packages through our network of local partners. JumiaPay facilitates the payments of online transactions for Jumia's ecosystem. With over 1 billion people and 500 million internet users in Africa, Jumia believes that e-commerce is making people's lives easier by helping them shop and pay for millions of products at the best prices wherever they live. E-commerce is also creating new opportunities for SMEs to grow, and job opportunities for a new generation to thrive.


With over 5,000 employees in more than 10 countries in Africa, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact in Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation.  

You will have the chance to integrate our in-house System Administration and Network Engineering team that is responsible for developing, monitoring and maintaining our Local Network Infrastructure and Systems on a daily basis.

Your responsibilities will include, without being limited to:

  • Monitor networking equipment and servers.
  • Monitor network availability, and security.
  • Oversee troubleshooting for system errors.
  • Provide helpdesk support for network issues.
  • Provide technical support either by phone, remote access or site visits as needed. -
  • Respond to IT issues; networking, etc.
  • Evaluate connectivity issues, equipment, and software.
  • Install, test, and monitor servers, firewalls, and new software.
  • Perform data backups.
  • Install and update network system improvements as needed. -
  • Assist with Servers, LAN/WAN technologies, networks, virus protection, Wi-Fi technology, and more. 

Who we´re looking for

  • High school degree or equivalent; Bachelor’s degree in computer science, information systems or related field preferred.
  • CCNA certification or other related IT professional certification; meet all state required licensure/certification.
  • Previous experience as a help desk technician, computer technician, or IT support.
  • Ability to troubleshoot and resolve multiple issues.
  • know how to master virtualization network techniques
  • Ability to multitask, prioritize, and manage time efficiently.
  • Excellent verbal and written communication skills.
  • Comfortable in a diverse and fast-paced environment.
  • Goal-oriented, organized team player.
  • Experience working with network and server management support.
  • Up-to-date knowledge of new systems, information, software, and upgrades.
  • Ability to physically stand, bend, squat, and lift equipment.

Other Required Skills

  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization.

  • Must have strong leadership, organizational and project management skills.

  • Ability to work on multiple projects simultaneously and meet deadlines on schedule.

  • English professional required.

  • Proficiency with Microsoft Office Suite (Excel, Word and Powerpoint) and Google Docs. 


We Offer

  • A unique experience in an entrepreneurial, yet structured environment
  • The opportunity to become part of a highly professional and dynamic team working around the world
  • An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures
  • Competitive compensation