HR Operations Specialist - Jumia (Full Time)

Jumia is a leading e-commerce platform in Africa. It is built around a marketplace, Jumia Logistics, and JumiaPay. The marketplace helps millions of consumers and sellers to connect and transact. Jumia Logistics enables the delivery of millions of packages through our network of local partners.

JumiaPay facilitates the payments of online transactions for Jumia's ecosystem. With over 1 billion people and 500 million internet users in Africa, Jumia believes that e-commerce is making people's lives easier by helping them shop and pay for millions of products at the best prices wherever they live. E-commerce is also creating new opportunities for SMEs to grow, and job opportunities for a new generation to thrive.

With over 5,000 employees in more than 10 countries in Africa, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact in Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation.

Main responsibilities:

As an HR Specialist, you are responsible for the operational day to day duties. On a daily basis, you will be assisting HR Head and employees with HR activities and compliance. Your responsibilities will include, without being limited to: 

  • Ensures admin processes are running smoothly
  • Ensures admin requests are treated according to agreed SLAs
  • Responsible for receiving all the hiring documents of the new hires.
  • Responsible for making the new employees sign their contracts and social forms.
  • Responsible for the on-boarding/off-boarding employees on system and their emails as well.
  • Work cross functionally with different departments to insure a smooth on-boarding for new employees.
  • Responsible for issuing finger prints of the new employees
  • Assists in the recruitment process
  • Make sure that all employees have received their medical insurance and premium cards.
  • Make sure that all employees have opened bank accounts. And followup on the new ones.
  • Assist in the preparations of the orientation\ awareness and training sessions.
  • Own and manage process execution of work/residence permits for all international employees
  • Maintain the database and employee files
  • Develop forms and processes for all employee-related requests/actions
  • Define the policies, e.g. handbooks, disciplinary policy in line with Jumia standards and tone of voice
  • In charge of the administration & communication of all company benefits, e.g health and life insurance.
  • Support the Human Resources Business Partners in identifying business challenges using data analysis to help influence changes in operations, processes or programs.
  • Support the Human Resources Business Partners in investigations, counselling sessions and terminations. 
  • Follow up on end of probations
  • Follow up on contract renewals

Required skills & qualifications:

  • Approachable and responsive, able to connect with employees at all levels
  • Supportive team player with a strong drive to create a positive work environment
  • Applies solid judgment ensuring integrity, compliance & confidentiality
  • Strong interest in innovative HR solutions and process improvement 
  • Understanding of HR concepts and principles
  • Detailed-oriented with excellent organizational & documentation skills
  • Bachelor's degree in business administration, Human Resources or related field with min. 4 years of experience
  • Excellent knowledge of English (verbal and written) is required; strong communication skills are critical
  • Thorough working knowledge of MS Office, e.g. solid and sound Excel knowledge (Pivot, VLook up etc..)

We Offer

  • A unique experience in an entrepreneurial, yet structured environment.
  • A unique opportunity of having strong impact in building the African e-commerce sector.
  • The opportunity to become part of a highly professional and dynamic team.
  • An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders​