Key Account Manager - Jumia (Full Time)
Jumia is a leading e-commerce platform in Africa. It is built around a marketplace, Jumia Logistics, and JumiaPay. The marketplace helps millions of consumers and sellers to connect and transact. Jumia Logistics enables the delivery of millions of packages through our network of local partners. JumiaPay facilitates the payments of online transactions for Jumia's ecosystem. With over 1 billion people and 500 million internet users in Africa, Jumia believes that e-commerce is making people's lives easier by helping them shop and pay for millions of products at the best prices wherever they live. E-commerce is also creating new opportunities for SMEs to grow, and job opportunities for a new generation to thrive.
With over 5,000 employees in more than 10 countries in Africa, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact in Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation.
Job Objective:
As Key Account Manager, you will have the end-to-end responsibility of
the customer experience and growth of the key vendors assigned to
you. Your role is to bring in the relevant assortment, design targeted
promotions, and manage key vendors in our marketplace. Constant
interface with the Commercial operations, Vendor experience &
Marketing team
Responsibilities:
- Ensure continuous growth of our existing business by owning
pricing and promotions strategy, working with marketing teams
to improve product content and visibility; and managing stock
availability by coordinating teams across the business to bring
the product to the customer.
- Complete Sales performance of the 3c’s Categories, vendors,
merchant management and monitoring of sales strategies with
a view to increasing the Business unit’s Net Margin Position
(NMP) & Gross Merchandise Volume (GMV).
- Customer acquisition through Value Offering, Sales Campaign
Management, etc.
- Create and present strategic insights for the Business unit to
gain alignment of major initiatives at multiple levels of the
organization.
- Analyze & Present post – promotion analysis for retail and
Marketplace, quantifying impact to brand and category.
- Define and optimize curation/assortment selection strategy for
your portfolio ensuring relevance of selection/styling to
optimize revenues and sales velocity.
- Support product and content creation process to increase
assortment live.
- Plan and maintain constant stock availability.
- Trend Spotting: Should be able to identify broader trends and
fill category gaps
- Build weekly marketing plan, contribute determining which
products/subcategories will be promoted on website and
through all marketing channels (Newsletters, Facebook, etc).
- Develop strong analytics to evaluate daily/weekly/monthly
performance and optimize further marketing, pricing, and
product selection
- Develop and manage subcategories under Jumia. Maintain the
P&L and develop annual and quarterly category strategic plans
by conducting financial analysis of the business.
- Manage the entire physical product lifecycle, from strategic
activities to tactical implementation, including product
portfolio idea generation
- Work closely with the vendor management team to identify
vendors and negotiate contracts to ensure best quality and
costs.
- Partner with Jumia Services to improve product availability,
reduce costs, and minimize our working capital investment.
Work together with system teams to identify main opportunities
for process automation and efficiency gains.
- Influence large number stakeholders across the business; work
closely with the team members and other business groups to
deliver results and be comfortable in presenting projects and
results to senior leadership on a regular basis
We Offer
- A unique experience in an entrepreneurial, yet structured environment
- A unique opportunity of having strong impact in building the African ecommerce sector
- The opportunity to become part of a highly professional and dynamic team
- An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders
