Head of Acquisition and Engagement - Jumia (Full Time)

Jumia is a leading e-commerce platform in Africa. Our marketplace is supported by our proprietary logistics business, Jumia Logistics, and our digital payment and fintech platform, JumiaPay. Jumia Logistics enables the seamless delivery of millions of packages while JumiaPay facilitates online payments and the distribution of a broad range of digital and financial services.

We are fueled by the belief that technology has the potential to transform everyday life in Africa, for the better. We built Jumia to help consumers access millions of goods and services conveniently and at the best prices while opening up a new way for sellers to reach consumers and grow their businesses.

Jumia counts over 5,000 people across more than 10 countries, a diverse group of talent with different backgrounds, experiences and perspectives, driven by a common ambition to help build the digital future of Africa.

Africa is one of the fastest growing economies in the world, offering excellent opportunities in a vibrant and booming environment. Its economic growth has enabled innovative businesses to flourish and this is where Jumia steps in. We are currently looking for talented people with a passion for emerging markets and Africa to join our team and embark on our exciting journey.

Job Objective: 

As  Head of Seller Engagement at Jumia, you will be at the center of our commercial strategy. Your main challenge will be to build the most relevant marketplace in Nigeria, powered by the largest number of engaged sellers, the widest choice of products and the best prices. 

You will shape the way we manage and animate thousands of sellers; Using all levers to grow their business while improving their operational excellence and protecting the CXP.

Key Responsibilities 

  • Structure performance, pricing, operational management for our tail of sellers.

  • Manage the commercial vendor call center.

  • Lead the execution of our marketplace monetization strategy.

  • Lead the improvement of vendor experience.

  • Grow our mid-tail vendor base into key accounts.

  • Manage a team of junior account manager.


Requirements and Experience: 

  • Performance and action oriented

  • Strong entrepreneurial skills, leadership and drive

  • Strong communication skills

  • Strong interpersonal skills: Convince the people and your team that you are making the right decisions

  • Resistant to stress

  • Very independent with a strong ability to go further than the expectations

  • Fast learner

  • Strong analytical skills 

  • Ability to adapt in a multinational environment 

  • Capacity to challenge and improve processes 

  • Demonstrated ability to work in a fast paced and competitive environment.

  • Expected background and technical skills 

  • Top Engineering or Business Schools and Universities  

  • A previous experience of at least 4 years in management consulting, e-commerce, venture capital, company creation or category management (retail) would be appreciated

  • Proficiency in MS Office and Excel 

  • Ability to analyze large data sets to make strategic decisions 

We offer:

  • A unique experience in an entrepreneurial, yet structured environment

  • The opportunity to become part of a highly professional and dynamic team working around the world

  • An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.