Collection Agent - Jumia Technologies (Full Time)

Jumia is a leading e-commerce platform in Africa. It is built around a marketplace, Jumia Logistics, and JumiaPay. The marketplace helps millions of consumers and sellers to connect and transact. Jumia Logistics enables the delivery of millions of packages through our network of local partners. JumiaPay facilitates the payments of online transactions for Jumia's ecosystem.

With over 1 billion people and 500 million internet users in Africa, Jumia believes that e-commerce is making people's lives easier by helping them shop and pay for millions of products at the best prices wherever they live. E-commerce is also creating new opportunities for SMEs to grow, and job opportunities for a new generation to thrive.

With over 5,000 employees in more than 10 countries in Africa, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact in Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. 

SUMMARY

The Collections agent will be responsible for recovering debts from Jumia’s debtors. Their duties include making and receiving calls from non-paying customers, negotiating payment terms and escalating complex cases.

Must be proficient in using all aspects of Excel and ERP and have strong organizational skills.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  1. Ensure daily communication with customers (payment reminders, late payments) to pursue payment
  2. Ensuring that the company policy on recoveries is followed and that it is in line with local regulations.
  3. Negotiating with customers in cases when non-payment occurs.
  4. Preparing monthly feedback reports on payment collections.
  5. Liaising with various departments and branches throughout the company to resolve queries
    • Work with the AR team and/or Commercial teams to resolve inadequate remittance issues
    • Assist Local teams to investigate and resolve issues interfering with the proper application of cash receipts, including inadequate (or missing) information on customer remittance. Escalate payments which cannot be applied.
    • Help create documentation for AR responsible which will enable them to reconcile their accounts.

SKILLS / Personality

  1. Strong negotiation skills 
  2. Ability to work under pressure 
  3. Solid interpersonal skills 
  4. Attention to detail 
  5. Great written and verbal communication skills 

EDUCATION and/or EXPERIENCE

  1. Finance or related Bachelor’s Degree
  2. At least five (5) years’ experience in Collections
  3. Previous experience on Shared Services preferred
  4. Proficiency in Microsoft Office (Excel, Word, Outlook
  5. Experience with CRM systems.