Fleet Manager - Jumia (Full Time)

Who we are

Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers.

Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery.

With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey.

We are currently looking for talented people with a passion for emerging markets and Africa to join our team and embark on our exciting journey.

Objective

You will be responsible for managing vendor's order process, account maintenance, shipping management, fill rate related processes and other ad-hoc activities as it relates to vendor's support.

Responsibilities

  • Track order fulfillment timeline variances, identify failures and missed SLAs, and provide detail on root causes and trends.
  • Provide recommendations on process improvement related to timely transfer of goods, inventory management relative to order fulfillment lapses, and chargebacks/fines due to failed vendor compliance.
  • Actively engages with supply chain vendors through phone and e-mail to ensure on time delivery
  • Review all pending order activity against known inventory shortages. Update estimated ship dates and notify customers as needed.
  • Monitor, research, and resolve chargebacks resulting from missed SLAs and process/system failures.
  • Support shipping activities such as determination of product receipt, allocations, pick / pack, invoicing and tracking
  • Alert leadership to potential order management issues or risks (i.e. fill rate issues, potential missed ship dates, non-compliance disputes, critical situations that erode relationship with customer/Sales Team)
  • Oversee the new account opening process including obtaining the proper approvals, oversight on compliance regulations, managing vendor agreements, ensuring all relevant stakeholders are informed and updated on progress of account opening
  • Return processing for customers; Liaising with customer, A/R, credit, sales and distribution centers to resolve returns related issues

Professional Skills & Qualifications

  • At least 2-5 years of experience in Fleet Operations 
  • Strong systems/computer knowledge, Microsoft Office Suite, Business Objects and/or Business Intelligence.
  • Able to process through complex order management systems.
  • Must have the ability to work independently and solve problems on orders by partnering with key stakeholders and analyzing the order file to make accurate decisions on execution.
  • Able to follow defined processes and relay information to Specialists, Order Management partners as well to make day-to-day order management decisions regarding allocation and delivery of the product.

We Offer

  • A unique experience in an entrepreneurial, yet structured environment
  • The opportunity to become part of a highly professional and dynamic team working around the world
  • An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures