Chief Commercial Officer - Full Time - Jumia Senegal

Jumia is a leading e-commerce platform in Africa. It is built around a marketplace, Jumia Logistics, and JumiaPay.

  • The marketplace helps millions of consumers and sellers to connect and transact.
  • Jumia Logistics enables the delivery of millions of packages through our network of local partners.
  • JumiaPay facilitates the payments of online transactions for Jumia's ecosystem. 

With over 1 billion people and 500 million internet users in Africa, Jumia believes that e-commerce is making people's lives easier by helping them shop and pay for millions of products at the best prices wherever they live. E-commerce is also creating new opportunities for SMEs to grow, and job opportunities for a new generation to thrive.

With over 5,000 employees in more than 10 countries in Africa, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact in Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation

The Chief Commercial Officer is the owner of Jumia commercial performance in his country.

He is responsible for the P&L of the company, he handles all teams related to key account management, marketplace, commercial planning and cross border ecommerce.

This is definitely one of the most senior and critical job at Jumia. The value of the company widely relies on the Chief Commercial Officer’s ability to make the right decisions, his ability to manage the team toward execution while retaining and growing the best talents.

The Chief Commercial Officer is the main point of contact for investors, Group CEOs, Group CCO and Country CEO when it comes to assessing Jumia’s performance trajectory versus Business Plan.

The Chief Commercial Officer is eventually responsible for delivering a world-class customer and vendor experience thanks to the right assortment, perfect online ergonomics, the best prices and the most innovative marketing campaigns.

Your position as CCO entails:

  • Overachieving the targets of 

    • Net Merchandize Value (NMV)

    • Gross margin (PC1)

    • Items sold

    • Assortment

    • Base of active sellers

    • Vendor Net Promoter Score

    • Pricing positioning index (being rolled out)

    • Jumia Express share

  • Building, managing, growing a team of talents over departments

    • Key account management, managing the biggest sellers on Jumia

    • Marketplace, managing the tail of sellers from acquisition to performance and operation management

    • Commercial Planning, planning the commercial activity around weekly campaigns and Tier 1 events such Black Friday, analysing the performance to highlight growth opportunities, managing the inventory, managing pricing

    • Cross border ecommerce (Jumia Global), liaising with our teams in China and in Europe to ensure the growth of international sellers on our local platforms

    • Grocery

  • Developing tight professional and personal relationships with senior executives at brand and seller side

  • Being recognized as an expert on your market internally and externally, understanding and anticipating market trends, understanding seller and customer needs

  • Conveying a clear vision to the team, the management and the functional leaders on what you want to achieve

  • Organizing key commercial events such as Black Friday, Jumia Anniversary, Tech Week

  • Ensuring we find a balance between the customer and the seller experience, enabling a tremendous growth of our base of sellers and our assortment while protecting the customer experience

  • Setting up a proper pricing strategy to offer the widest range of genuine products at the lowest price

  • Building a very friendly user interface for our vendors and our customers by being strongly involved in our tech developments

Required Skills & Qualifications

  • Experience in managing commercial teams or large projects (6 + years of experience)

  • Strong entrepreneurial skills

  • Strong management & leadership skills 

  • Very ecommerce friendly

  • Strong leadership , drive

  • Strong Experience in Retail / FMCG, consulting, E -commerce.

  • Ability to identify new business opportunities

  • Impeccable communication and Analytical skills

  • Ability to negotiate in flawless English

  • Ability to work independently and in a team

  • Capacity to challenge and improve processes

  • Demonstrated ability to work in a fast paced and competitive environment

  • Bsc. Degree (Business Administration, Economics, Engineering, Finance)Advanced degree preferred but not required

Our offer

  • Unique training in launching and scaling new concepts
  • Be part of a highly professional and dynamic team working around the world.
  • Unparalleled personal and professional growth, as our longer-term goal is to train the next generation of leaders for our future digital businesses.