Onsite Merchandiser - Jumia (Full time)

Who we are

Jumia is a leading e-commerce platform in Africa. It is built around a marketplace, Jumia Logistics, and JumiaPay. The marketplace helps millions of consumers and sellers to connect and transact. Jumia Logistics enables the delivery of millions of packages through our network of local partners. JumiaPay facilitates the payments of online transactions for Jumia's ecosystem. With over 1 billion people and 500 million internet users in Africa, Jumia believes that e-commerce is making people's lives easier by helping them shop and pay for millions of products at the best prices wherever they live. E-commerce is also creating new opportunities for SMEs to grow, and job opportunities for a new generation to thrive.

With over 5,000 employees in more than 10 countries in Africa, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact in Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation.    

About the role

The Onsite Merchandiser is accountable for delivering an outstanding online shopping experience by ensuring Jumia customers easily find and buy the desired products. This is to be done through the development of sound, data-driven merchandising strategies, with a laser-focus on maximizing conversion. They will interact cross-functionally with commercial, marketing, design, etc to identify business opportunities and coordinate work needed to take advantage of those opportunities.

Main Responsibilities

  • Daily health-check and maintenance of the website and app to ensure quality and user experience
  • Drive the optimization of overall Conversion Rate and key Onsite KPIs across all devices and Onsite channels - desktop, mobile and app  
  • Constant optimization of revenues and ensure outstanding quality of the content across devices
  • Owning the website front end from A-Z and Eye for small details, everything on website is your responsibility
  • Work with other teams (graphics, marketing,category managers etc.) across the company. Coordinate and filter onsite requests, as well as manage onsite capacity. 
  • Generate and share weekly report with Merchandising team to include actionable takeaways, risks and opportunities from a trend, financial and brand perspective
  • Monitor, analyze, optimize and report on performance of campaigns and key learnings to maximize results  
  • Be a source of innovative ideas; Improve landing pages/campaign designs and performance and give feedback
  • Weekly campaign planning and monitoring for efficient e-merchandising: challenge product assortment, catalogue structure and navigation, and optimize user experience to maximize sales
  • Share best practices with other merchandiser in the firm     

Required Skills & Qualifications

  • Bachelor’s degrees required
  • 2-3 years of ecommerce or retail website experience preferred
  • Proficiency and good working knowledge of CSS, HTML, Google Suite, and Microsoft Office applications (Word, Excel, and PowerPoint)
  • Knowledge of design software and technologies (Photoshop, Illustrator, InDesign, etc) is a plus but not required.
  • Demonstrated ability to work harmoniously with a cross-functional team of category managers, marketing professionals, design teams and others to create a world-class customer experience
  • Sales mentality and proactive thinker who can translate corporate product management strategy into an online experience
  • Ability to prioritize work, understand and follow processes, and utilize available resources
  • Ability to understand commercial/campaign requests and translate to design briefs
  • Demonstrated ability to manage multiple campaigns/projects, including prioritization, planning and execution
  • Strong and organizational skills with strong attention to detail and accuracy
  • Strong problem solving and decision-making skills; as well as ability to work and deliver under pressure, and within tight deadlines
  • Excellent communication and presentation skills

What We Offer

  • A unique opportunity in implementing and executing new ideas for a thriving e-commerce business
  • The opportunity to work with professional and dynamic teams in and outside your local country
  • An unparalleled personal and professional growth as our longer-term objective is to train the next generation