IT Support - Jumia (Full Time)

Jumia is a leading e-commerce platform in Africa. It is built around a marketplace, Jumia Logistics, and JumiaPay. The marketplace helps millions of consumers and sellers to connect and transact. Jumia Logistics enables the delivery of millions of packages through our network of local partners. JumiaPay facilitates the payments of online transactions for Jumia's ecosystem. 

With over 1 billion people and 500 million internet users in Africa, Jumia believes that e-commerce is making people's lives easier by helping them shop and pay for millions of products at the best prices wherever they live. E-commerce is also creating new opportunities for SMEs to grow, and job opportunities for a new generation to thrive.

With over 5,000 employees in more than 10 countries in Africa, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact in Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation.

 About the Job

You will have the chance to integrate our amazing IT Support team that is responsible for  supporting all our internal users on a daily basis. From laptop maintenance to troubleshooting and email accounts management.

Your responsibilities:

  • Responsible for Google Apps platform management; 

  • Follow up on outstanding IT related requests and ensure resolution within established SLA;

  • Manage and monitor internal assets to ensure accurate inventory records;

  • Other common IT Helpdesk duties.

What we are looking for:

  • Technical Vocational Training in the area of Information Technology ;

  • Minimum 1 year work experience in computer technical support functions;

  • Good technical knowledge in the areas of hardware, operating systems (Windows, Mac and Linux) and Networks TCP / IP;

  • Excellent communication skills and taste for contact with the end user;

  • Knowledge on Google Apps management platform;  

  • Good interpersonal skills and taste for teamwork;

  • Good analytical ability, organization and planning;

  • Outstanding troubleshooting skills

  • Fluent in English (mandatory)