Regional Offline Sales Project Manager - Jumia (Full Time)

Who we are 

Jumia is a leading e-commerce platform in Africa. It is built around a marketplace, Jumia Logistics, and JumiaPay. The marketplace helps millions of consumers and sellers to connect and transact. Jumia Logistics enables the delivery of millions of packages through our network of local partners. JumiaPay facilitates the payments of online transactions for Jumia's ecosystem. With over 1 billion people and 500 million internet users in Africa, Jumia believes that e-commerce is making people's lives easier by helping them shop and pay for millions of products at the best prices wherever they live. E-commerce is also creating new opportunities for SMEs to grow, and job opportunities for a new generation to thrive. 

With over 5,000 employees in more than 10 countries in Africa, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact in Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. 

What is Offline Sales:

Offline sales is split into 3 main channels

  • Business to Consumer: a network of 150,000 sales consultants across 10 countries placing orders on Jumia on behalf of other people. On each order placed  they earn a commission. 

  • Pick Up Station: a network of physical locations where customers can come to inquire about Jumia, place an order and collect it. It is comparable to a franchised Jumia universe

  • Business to Business: new business line to support brands reach retailers & corporate in a more efficient way than their current distribution model. Retailers are then able to directly replenish their stock on Jumia.

Offline sales channels objective is to overcome e-commerce main challenges of internet access, how to place an order online and trust. Therefore its a key acquisition marketing, customer acquisition and sales channels; representing c. 15% of Jumia Group performance.

Finally, Offline Channels have the aim of empowering entrepreneurs and generating employment through the full support of Jumia established brand. 

Regional Offline Sales Project Manager leads strategic growth projects across 10 markets in Africa and across the Jumia eco-system (Jumia Mall, Jumia On Demand Services and Jumia Pay).

Project examples: Reach 200 Pick up stations in each country, grow JPay share of the Offline Sales portfolio to 10%, develop Brand to Store solution across markets

Regional Offline Sales Project Manager:

Regional Offline Sales Project Manager plays a key role in delivering exponential growth of the channels across countries through end to end project management.

This will include, aligning with cross-functional stakeholders on the project strategy, building playbooks (routine, processes, action oriented report,etc) and PMO to follow execution.

Finally, he/she is in charge of supporting the execution in countries through the local teams across 10 countries.

Your position as JForce Regional Performance Manager entails:

  • End to end project management from cracking the model to scaling it across 10 countries

  • Building playbook and SOPs on priority projects

  • Align cross-functional stakeholders (e.g. Country CEOs. central head of departments)

  • Weekly PMO follow up with country Head of Offline Sales

  • Weekly deep dive in countries project performance to understand 

  • Recommend actions to deliver incremental growth and deliver on budget

  • Support execution of actions recommended, presenting it to the team and follow up execution

  • Weekly reports

A successful candidate will fulfill the following requirements:

  • Strong analytical skills

  • Structured and well organized 

  • Good interpersonal skills to motivate and convince internal stakeholders on actions to take

  • Resistant to stress 

  • Performance driven, action & result oriented 

Expected background and technical skills:

  • An ideal candidate would possess 2+ years experience in management consulting or company creation.

  • Proven track record of impact and project management end to end

  • Proficiency in MS Office and Excel

What We Offer

  • A unique opportunity in implementing and executing new ideas for a thriving e-commerce business
  • The opportunity to work with professional and dynamic teams in and outside your local
  • An unparalleled personal and professional growth as our longer-term objective is to train
    the next generation