IT Manager- Jumia (Full Time)

Jumia is a leading e-commerce platform in Africa. It is built around a marketplace, Jumia Logistics, and JumiaPay. The marketplace helps millions of consumers and sellers to connect and transact. Jumia Logistics enables the delivery of millions of packages through our network of local partners. JumiaPay facilitates the payments of online transactions for Jumia's ecosystem. 

With over 1 billion people and 500 million internet users in Africa, Jumia believes that e-commerce is making people's lives easier by helping them shop and pay for millions of products at the best prices wherever they live. E-commerce is also creating new opportunities for SMEs to grow, and job opportunities for a new generation to thrive.

With over 5,000 employees in more than 10 countries in Africa, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact in Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation.


Main Responsabilities: 

  • Keep systems up-to-date through operating systems upgrades. 
  • Monitor networking equipment and servers.
  • Assist with the design, implementation, and ongoing support of new software and features.
  • Monitor web performance, network availability, and security.
  • Oversee troubleshooting for system errors.
  • Provide helpdesk support for network issues.
  • Provide technical support either by phone, remote access or site visits as needed.
  • Respond to IT issues; hardware maintenance, software, networking, etc.
  • Evaluate connectivity issues, equipment, and software.
  • Modify configurations, utilities, software, etc.
  • Set up equipment for new users.
  • Install, test, and monitor servers, firewalls, and new software.
  • Perform data backups.
  • Install and update network system improvements as needed. -
  • Assist with Servers, LAN/WAN technologies, computer repair/troubleshooting software, networks, virus protection, Wi-Fi technology, and more. 


Requirement and qualification:

  • High school degree or equivalent; Bachelor’s degree in computer science, information systems or related field preferred.
  • CompTIA A+, CompTIA Net+ certification or other related IT professional certification; meet all state required licensure/certification.
  • Previous experience as a help desk technician, computer technician, or IT support.
  • Ability to troubleshoot and resolve multiple issues.
  • Ability to multitask, prioritize, and manage time efficiently.
  • Excellent verbal and written communication skills.
  • Comfortable in a diverse and fast-paced environment.
  • Goal-oriented, organized team player.
  • Experience working with network and server management support.
  • Up-to-date knowledge of new systems, information, software, and upgrades.
  • Ability to physically stand, bend, squat, and lift equipment. 


We Offer:

  • A unique experience in an entrepreneurial, yet structured environment
  • A unique opportunity of having strong impact in building the African ecommerce sector
  • The opportunity to become part of a highly professional and dynamic team
  • An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders